Terms of Service

Last updated: December 9, 2025

These Terms of Service ("Terms") govern your access to and use of the websites, products and services provided by VxLabs Security ("we", "us", or "our"), including our website (e.g. https://vxlabs.ai) and any demos, trials or online platforms we make available (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you are authorised to accept these Terms on its behalf.

1. Eligibility and Business Use

The Services are intended for business and professional users (B2B) only. By using the Services, you confirm that:

• you are at least 18 years old, and
• you are acting in a professional or business capacity, and
• you have the authority to bind your organisation to these Terms (if applicable).

2. Account Registration

To access certain features of the Services (e.g. portals, trial environments), you may need to create an account.

You agree to:

• provide accurate and complete information during registration;
• keep your login details confidential and not share them with unauthorised persons;
• promptly update your information to keep it accurate and current;
• notify us immediately if you suspect any unauthorised use of your account.

You are responsible for all activities carried out using your account.

3. Use of the Services

You agree to use the Services only in accordance with:

• these Terms,
• any additional contractual terms agreed with us (e.g. SaaS Subscription Agreement, Order Form),
• applicable laws and regulations.

3.1 Prohibited Uses

You must not:

• access or use the Services for any unlawful purpose;
• attempt to gain unauthorised access to the Services or our systems;
• interfere with or disrupt the integrity or performance of the Services;
• reverse engineer, decompile, or disassemble any part of the Services, except as permitted by mandatory law;
• use the Services to build a competing product or service;
• upload or transmit malicious code, malware or harmful content;
• misrepresent your identity or affiliation.

If you are provided with evaluation or trial access, you must comply with any additional trial terms we provide (e.g. no production or safety-critical use).

4. Intellectual Property

All intellectual property rights in and to the Services, including all software, documentation, designs, logos and content, are owned by VxLabs Security or its licensors.

Except where expressly permitted in a separate written agreement, you are granted only a limited, non-exclusive, non-transferable right to access and use the Services for internal business purposes.

You may not remove, alter or obscure any proprietary notices or trademarks displayed in the Services.

5. Customer Content

You may upload, submit or otherwise provide data, documents, configurations or other materials to the Services ("Customer Content").

You remain responsible for:

• the accuracy, quality and legality of Customer Content;
• ensuring that you have all necessary rights and consents to upload and use such Customer Content in connection with the Services.

By providing Customer Content, you grant VxLabs Security a limited, non-exclusive licence to process such content solely for the purpose of providing and improving the Services in accordance with these Terms and any applicable data protection agreements.

6. Third-Party Services and Links

The Services may contain links to third-party websites, tools or services that are not controlled by VxLabs Security. We are not responsible for the content, products or services of those third parties.

Your use of third-party services is subject to their own terms and privacy policies.

7. Trial, Beta and Free Services

From time to time, we may offer access to certain Services on a trial, beta or free basis.

Such use is:

• provided "as is" and without any warranty;
• may be subject to additional restrictions (e.g. duration, scope, non-production use only);
• may be modified, suspended or terminated by us at any time.

Separate trial or evaluation agreements may apply and will prevail over these general terms for the respective trial period.

8. Changes to the Services

We may update or modify the Services from time to time (e.g. adding features, improving performance, fixing bugs).

For paid subscriptions, material changes and specific commitments (e.g. SLAs, feature deprecation) are generally regulated in the relevant SaaS Subscription Agreement or Order Form.

We do not guarantee that any particular feature or functionality will remain available indefinitely.

9. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available".

VxLabs Security does not guarantee that:

• the Services will be error-free or uninterrupted;
• the Services will meet your specific requirements or expectations;
• any particular result (e.g. business, financial, regulatory outcome) will be achieved.

For paid enterprise customers, specific warranties and remedies may be set out in the applicable written agreement. In case of conflict, that agreement prevails over this section.

10. Limitation of Liability

To the extent permitted by mandatory law, VxLabs Security and its directors, employees and agents shall not be liable for:

• any indirect, incidental, special or consequential damages; or
• any loss of profit, loss of revenue, loss of data or loss of business;

arising out of or in connection with your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

Where separate written contracts (e.g. SaaS Subscription Agreement) define specific caps and rules on liability, those provisions govern the contractual relationship with the relevant customer.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so (e.g. liability for intent, gross negligence, or injury to life, body or health under applicable law).

11. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless VxLabs Security from and against any claims, damages, liabilities, costs and expenses arising out of or related to:

• your misuse of the Services;
• your violation of these Terms; or
• your infringement of any third-party rights in connection with your use of the Services.

12. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on our website with an updated "Last updated" date.

If we make material changes, we may provide additional notice (e.g. via email or within the Services). By continuing to use the Services after the updated Terms become effective, you accept those changes.

13. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by the laws of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant (Kaufmann) under German law or a public law entity, the exclusive place of jurisdiction shall be Munich, Germany.

14. Contact

If you have any questions about these Terms or the Services, please contact us at: